Telecommunications and marketing technologies

A modern contact center for companies

Incoming calls are answered 24/7 - no call is lost

Office VOIP phone

◉ Company greeting and interactive menu (IVR) with desired text for incoming calls. Multi-channel telephone number - with the function of automatic forwarding to internal numbers. The number will never be busy.

◉ Combining the contact number for multiple business offices and branches without territory limitations.

◉ The function of redirecting to another number of incoming calls automatically (according to the desired schedule).

◉ conference calls – to talk simultaneously with several abonents of any network.

◉ Office number in your phone. IP phones can be transferred through the mobile application.

◉ an individual tariff system on local and international calls.

Virtual PBX (call center system)

◉ A virtual PBX equipped with modern functions will organize your internal corporate communication and improve the quality of service at minimal cost. No need to buy an expensive phone station and equipment. 

◉ Waiting and queuing mode for customers with melody - Voicemail mode for non-working hours.

◉ Personal web interface / statistics / analytics / reports / call monitoring / detailed statement.

◉ Sales automation - automatic registration / grouping of orders received by calls.

◉ Operator management system - active call monitoring in real time.

◉ registration of missed calls and call back system.

◉ Courier solution - communication with the customer through a single office number from any location.

◉ Detailed accounting of missed calls and easy feedback / Call Back.

◉ Auto-informer / Auto Dialer - making dozens of simultaneous calls in order to provide the desired information to the user (promotions, news, debt and others)

SMS service

◉ Informational and marketing SMS service

◉ Low rates for sending bulk advertising SMS

◉ Independent controllable interface

◉ Sending messages in the Viber application (with unlimited characters and accompanied by the company logo)

Call tracking

◉ Call tracking is a technology that defines the advertising source of the call. Due to call tracking, the marketer knows exactly the effectiveness of a particular campaign and correctly allocates the advertising budget.

Additional services

◉ numeration – wide variety of phone numbers. (Tbilisi and out of Tbilisi)

◉ organize call centre - Planned system suited for your business. Includes its easy and quick installation process fee. Implementing the system could also be done remotely.

◉ IP telephony integration with your company's CRM system

◉ Virtual office – phone numbers can be transferred through the mobile application, in your smartphones. remote control equipment of office phone system.

◉ mobile number portability without any encumber of working process.

◉ supporting – a personal, private tech manager for 24/7.

IP PHONES SHOP

IP Phone System is provided for small, medium and large companies

PACKAGES

*remark – greeting and IVR are recorded on the costumer’s request, with desired text.