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call center

CALL CENTER


In order to evaluate the efficiency of the call center and operators, with statistical information and analytics the  invaluable service will be available to you , therefore you will be able to determine boot time sections and improve your business processes.

Our interface allows you to get online information on calls:

  • Detailed reports
  • Operators evaluation statistics
  • Evaluation indicators
  • Graphic and percentage indicators
  • Call separation according to features
  • Analyze user problems and other information
  • Detailed hourly load indicators