En
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for business

CALL CENTER For BUSINESS


A modern call center based on VoIP technology is a great advantage for any company because of its versatility:  

No incoming calls are lost unlike any other telephone network,where only one channel operates are working; 

Waiting mode for subscribers with melody; 

Interactive menu (IVR) for incoming calls with the desired text;  

Distribution of incoming calls through internal numbers; 

Automatically divert incoming calls to your desired number; 

Call recording and monitoring to improve the company's services.


PACKAGES

BASIC

Momtly fee 10 GEL

5 Internal numbers
IVR Standart
Monolingual gree
Call statistics
 
 
Activation 0.00 GEL

OPTIMAL

Montliy fee 16 GEL

10 Internal numbers
IVR with work shedule
Bilingual greeting
Call statistics
 
 
Activation 0.00 GEL

PREMIUM

Montly fee 26 GEL

20 Internal numbers
IVR Individual
Bilingual greeting
Call statistics
Record conversations
Determine the sequence
Activation 0.00 GEL

PREMIUM +

Montly fee 45 GEL

Unlimited Internal numbers
IVR Individual
Bilingual greeting
Call statistics
Record conversations
Determine the sequence
Activation 0.00 GEL


IP PHONES STORE


Full monitoring off call center operation

To evaluate the performance of call center and operators you will have invaluable service to call center monitoring - statistical information and analytics that will enable you to identify busy times in call center and refine your business processes accordingly. This program is especially important for companies that have large call centers.

The program allows you to get the following information online: 

  • Detailed reports
  • Operators evaluation statistics
  • Evaluation indicators
  • Graphic and percentage indicators
  • Call separation according to features
  • Analyze user problems and other information
  • Detailed hourly load indicators