In case of incorrectly executed operation, you should contact us on the contact e-mail, inform us about the unmanaged or improper operation and provide the following information:
Name, surname and number of subscriber;
The transaction date;
The transferred amount;
Based on this letter, we make a decision about the refund of the paid amount. If you wish it’s possible to transfer money to the recipient's account.
LTD “City Telecom”